The Joint Admissions and Matriculation Board (JAMB) has announced plans to attend to walk-in candidates at its offices and selected outstations nationwide on Wednesday, October 21, 2026.
The exercise, scheduled to take place between 9:00 a.m. and 2:00 p.m., is part of the board’s Customer Service Week celebration, aimed at improving communication and service delivery to candidates and other stakeholders.
According to a statement published by the board on its official X account on Monday, October 19, the initiative will provide candidates with an opportunity to interact directly with JAMB officials concerning their enquiries, challenges and concerns about the board’s services.
The announcement was reported by The Punch on Monday.
Why JAMB Is Attending to Walk-In Candidates
JAMB explained that the exercise is designed to create more opportunities for candidates to communicate directly with its staff.
The board said candidates who have questions, need guidance or wish to raise concerns about its services can use the opportunity to engage with officials.
It also encouraged candidates to clearly explain their enquiries and challenges to enable staff to understand their situations and provide appropriate assistance.
The initiative forms part of the board’s commitment to improving candidates’ experiences when accessing its services.
Who Can Benefit From the Exercise?
The walk-in service may be useful to candidates who need clarification or assistance concerning JAMB-related matters.
Potential beneficiaries include:
- Candidates seeking clarification about JAMB services.
- Applicants who need guidance on admission-related procedures.
- Candidates with enquiries about their records or transactions.
- Individuals who wish to raise concerns about services provided by the board.
- Other candidates requiring information or assistance within JAMB’s responsibilities.
However, JAMB has not published a specific list of eligible complaints or services to be handled during the exercise. Candidates should therefore confirm whether their particular issues can be addressed at the designated offices.
What Candidates Should Do Before Visiting
Candidates planning to visit a JAMB office are advised to prepare adequately before travelling.
They should:
- Identify the problem: Clearly understand the issue they want JAMB officials to address.
- Bring relevant documents: Carry any available registration details, transaction receipts, correspondence or other documents relating to their enquiries.
- Visit an appropriate office: Confirm the location of the nearest JAMB office or participating outstation before setting out.
- Arrive within the scheduled hours: The exercise is expected to run from 9:00 a.m. to 2:00 p.m. on Wednesday, October 21.
- Explain the issue clearly: Provide accurate information to help officials understand the problem.
These are practical recommendations for visitors; JAMB has not announced them as formal mandatory requirements for the exercise.
Will All JAMB Services Be Available?
Although the exercise will take place at JAMB offices and selected outstations nationwide, the board has not indicated that every service will be available or that all complaints will be resolved immediately.
Candidates should also note that the announcement concerns a walk-in customer-service exercise. It should not automatically be interpreted as an extension of admission deadlines, a new registration window or a special admission arrangement.
Those with specific complaints should confirm the appropriate procedure through JAMB’s official channels.
JAMB Reaffirms Commitment to Better Service
The examination body said the initiative reflects its commitment to listening to candidates, responding to their concerns and improving the quality of its services.
The exercise is expected to provide candidates with a direct opportunity to seek clarification from the board rather than relying solely on informal information.
Candidates can visit the official JAMB website at jamb.gov.ng for further information and available support channels.
Date: Wednesday, October 21, 2026
Time: 9:00 a.m. – 2:00 p.m.
Locations: JAMB offices and selected outstations nationwide
Purpose: Enquiries, guidance and concerns relating to JAMB services.
Source: The Punch and the Joint Admissions and Matriculation Board.